Fine. I get that. But this was handled at the expense of other customers who had decided the drive thru, now lined up out to the street, was not an option they wanted and so went inside.
Have a good day.
Visited last night, Staff was nice. We had an issue with no one answering the speaker within a10 minute wait, something with their headset wasnt working. They apologized and were very nice about it. Got 10 miles down the road and realized they seriously messed up my son's VB Frappuccino, it tasted like sweet water and I know that's not what it tastes like. Was to late to go back, probably won't go back to this location.
Starbucks is the best in the world to coffee,and all types of other drinks in my opinion.☕
Once inside, I watched the exchange. Next to the manager was the employee who normally works that register where the manager and disgruntled customer were having their conversation. Next to that register was another register. Unused.
I get that they need to work with the customer. But that could have been done to the side, away from the register in use. Or, that second register could be stocked with funds enough in case of an emergency situation, as this was becoming just that. The employee waiting to get back to her register then could have seen the growing line, offered to move me and those behind me to the other register and moved us along, therefore not creating MORE disgruntled customers.
Coffee is fine and the service is also fine--- well, assuming you can get in and out in a decent amount of time.
When I arrived at 8:35 a.m., there was a woman in front of me having what appeared to be a heart-to-heart with a manager/assistant manager. Something was amiss with this customer's experience and rightfully, the manager/assistant was attempting to salvage a relationship.
Who doesn't love Starbucks! I order and pay on the App on my phone and then my drink is always ready to go when I pull through the drive thru. Fast and easy. I love it!!
Seems an easy fix. Have worked retail, fast food and various customer service jobs most my young life so I will always point this kind of thing out when i feel the fix is a simple one. And, when we have the opportunity to be proactive rather than reactive.
Like this one. Excellent brew. Watch for exact road directions.
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