The person who sold me this car was gary, and basically when i try to talk to him about whats going on why is my car taking so long he has not much to say!!! At all! PLEASE do NOT buy a car from here, WORST customer service ive ever had & the receptionist has a nasty little attitude as well!
Very helpfull people. I have bought one vehichle from them and about to go back for a second one. I did have problems with window not rolling up the next day after purchase. And they had no problem getting it fixed for me.
This dealership is POOR customer service and all the cars are sh*tty as hell, why do you think NONE of them have warranty? I shouldnt have to worry about my car messing up every couple weeks!!!!
I purchased my first vehicle from Neil when I was 18. The customer service is excellent and they've been wonderful. I returned when I decided to get a truck a few years later. I had some things go wrong with it and they were amazing help when it came to taking care of the issues. Now 7 years after my first purchase I went back to them and Neil and Gary were amazing and helpful as ever. I would recommend L&NAuto to my friends and family! They're sweet down to earth people that will help you in any way they can.
Ever sense i got this car ive only had problems. First 3 weeks my fuel pump went out my boyfriend had to fix that. Within the first 6 weeks of having the car go out i had to replace my throttle body, battery post, a new battery as well and something else small i believe i cant think exactly what it was at this time. Ive had this car for BARELY 4 months now (which its been broken down for a whole month, has been at shop for over a week), my whole clutch has gone out, i have a coolant and a oil leak, now theyre saying basically something with my motor is going wrong, and they dont know exactly what it is and its been there for OVER A WEEK, & the mechanic told me today he wouldnt know until the end of this week or next week. That means my car sits there for ATLEAST 3 weeks before getting fixed. They're putting all the cars that have a simpler problem before mine and cant even get the car diagnosed in a manerlly time.
I had bought a vehicle a year ago. A 2001 BMW X5. When I checked it out initially outside looking in there was no problems at first. After agreeing to the financing a week later it overheated. I ended up paying for dealer tow and parts a hose and labor charge equalling to $120. 2 weeks after my X5 cut off in traffic while driving I again sent it back and paid service charges $60 and tow charges just for a mechanic to unplug and replug my vehicle. Their mechanic stated out his own mouth "I'm not a mechanic." A few times my vehicle cut off on me in m8d traffic with my 7 year old daughter in the back. I went back and forth with this dealer but ultimately ended up taking the car to a BMW trusted outlet who identified my BMW as previously wrecked with a front air bag reset and repair. All in all I ended up spending $1900 for a new ECU, ECU resetting new keys, and window regulator. I had spent $1500 to replace the rest air bags that basically went out in mid year of ownership. This vehicle has spent more time in a shop then my garage. Not to mention still making payments to this carlot as well as trying to keep insurance on this vehicle. This last time the X5 had to get a new water pump and thermostat and engine block test which cost me $1200. This also caused me to be late with my payment by 13 days and insurance as well. Spoke to a lady named Lori and she was not trying to here anything I had to say. Didn't cared for the maintenance issue only wanted her payment and insurance. I pleaded to pay what I owe + insurance not to mention the vehicle had to be inspected and re registered. I offered to stop driving till I get the insurance updated once i got paid in 6 days which I would also catch up with my payments as well .She was extremely rude and difficult and demanded I dropped the vehicle off 20 miles from where i stay to their dealer because of late pay and no insurance. It made no sense you didn't want me to drive, but wanted me to drive 20 miles to their dealer. They didn't offer me ride home so how was I to get back home? Her reply was if they come to repo my vehicle then she would charge me the complete vehicle pay off to get it back. SMDH. Now granted I only have little to pay but it was upsetting to deal with the disrespect. I voluntarily told her to come and get the vehicle. Yes there gonna say they tried to work with me By how? Everything these guys did I PAID FOR IT. They sold me a previously wrecked vehicle and said it had a clear title. I honestly would have NEVER bought that car knowing what I know now.I spent more in maintenance and downtime then payments and actually enjoying the car. I've never even driven it out off central texas. In all the dealers I've dealt with this was the worst one. I've wasted money and time. I'm very angry and I will make it my enduring mission and I will use All of my media connections to include My blog page in Youtube. Twitter Face Book and Instagram hood sentinel and fort hood BBB know my experience. So congratulations to L&N Auto. You won.
Great place to look for a vehicle Neal is a awesome person to work with
L N Auto is a US Car Dealer based in Belton, Texas. L N Auto is located at 1020 S Wall St, Belton, TX 76513, USA.
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