My husband and I had issues with both of our vehicles in the same weekend. Jones's got both vehicles in and out in less than 24 hours. Both needed expensive repairs, but Jones's didn't overcharge us. Great customer service and honest prices.
Awesome group of auto techs. Always very pleasant, always a good price. I have yet to have a bad experience there, they go the extra mile and don't try to take an arm and a leg price wise.
Friend just went there because he heard a popping noise from one of his tires and a/c wouldn't blow cold after running for an extended amount of time. He paid something like $1500 on the list of things they gave him. He drove home and none of the problems were fixed. Not only that, it was worse than before, the noise had gotten way louder and they repaired the wrong wheel. He took it back after they made him wait days, and they fixed the wheel barrings, but stated the a/c problem (which is exactly the same) was a new problem and he would have to pay more to fix that. Also they wanted to let him know that his check engine light came on after they worked on it (never on before after 7 years of ownership). So they wouldn't fix his a/c without new charges and wont refund the crappy work they did that did nothing to fix the problem. The last estimate was another 1200 dollars on top of the 1500 dollars he already paid. So in conclusion, to get wheel bearings fixed at this place costs about 1500 dollars, mind you only in one wheel.
If I could give 0 stars I would. Jones Auto employees are nice, but that is where it ends. They rip people off, badly. I took my car there to get my a/c fixed, setup an appointment and dropped it off at 9am. They said it would be done by end of day. Estimate was ~$400. When they called me back they rattled off a whole list of problems that totaled almost 3k. I said I want my a/c fixed, that is it. They said $700. Once they took apart my car, they called and said it would be slightly over 1k. After I said put it back together I'll take it somewhere else the price got lowered to a little over $900. The next day I had to bring it back in and they had to repair the brand new a/c system they fully replaced.
These folks know what they are doing, and they ALWAYS have the best interest of the customer as their top priority.
Friendly, accommodating and honest. I won't be taking my car anywhere else. They are knowledgeable and make sure to do the job right without overcharging. Highly recommend.
Jones Home Auto Supply is a US Car Repair based in Belton, Texas. Jones Home Auto Supply is located at 103 N Main St, Belton, TX 76513, USA.
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